Shipping policy
SHIPPING POLICY
Last updated: July 2026
1. OVERVIEW
Thank you for shopping at Aether Studio. We are committed to delivering your order accurately, in good condition, and on time. Please read the following shipping policy carefully.
2. ORDER PROCESSING
- All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
- You will receive an email confirmation with your order details immediately after purchase, and a shipping confirmation with tracking information once your order has been dispatched.
- During peak periods (e.g., holiday sales, limited edition releases), processing times may be extended. We will notify you if there are any significant delays.
3. DOMESTIC SHIPPING (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
- Free standard shipping may be available on qualifying orders. Eligibility will be displayed at checkout.
- Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location and carrier conditions.
4. INTERNATIONAL SHIPPING
We currently ship to select international destinations. International shipping rates and estimated delivery times will be calculated and displayed at checkout based on your location.
- Estimated international delivery: 7–21 business days, depending on destination and customs processing.
- Import duties, taxes, and customs fees are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for applicable fees before placing your order.
- Aether Studio is not responsible for delays caused by customs clearance processes.
5. SHIPMENT TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website.
If you have not received your tracking information within 5 business days of placing your order, please contact us at ngngocl952@gmail.com.
6. SHIPPING RESTRICTIONS
- We are unable to ship to P.O. Boxes for certain shipping methods. Please provide a valid street address at checkout.
- Some products (including limited edition releases) may have shipping restrictions to certain regions. Any restrictions will be noted on the product page.
7. LOST, STOLEN, OR DAMAGED SHIPMENTS
- Lost packages: If your tracking information shows your package as delivered but you have not received it, please first check with neighbors and your local post office. If the package cannot be located, contact us within 7 days of the marked delivery date.
- Damaged packages: If your order arrives damaged, please take photos of the packaging and product immediately and contact us at ngngocl952@gmail.com within 7 days of delivery. We will work with you to resolve the issue promptly.
- Stolen packages: Aether Studio is not responsible for packages confirmed as delivered by the carrier. We recommend selecting a secure delivery location or requiring a signature upon delivery where available.
8. INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct before completing your order. Aether Studio is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at ngngocl952@gmail.com — we will do our best to update it before the order is dispatched, but we cannot guarantee changes once an order has been processed.
9. CONTACT US
For any shipping-related questions or concerns, please reach out to us at:
Aether Studio 📧 ngngocl952@gmail.com
We aim to respond to all inquiries within 2 business days.