Refund policy

RETURN & REFUND POLICY

Last updated: July 2026

OVERVIEW

At Aether Studio, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we're here to help. Please read our policy carefully before initiating a return.

ELIGIBILITY FOR RETURNS

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in original condition — no signs of use, dirt, or damage.
  • Items must be returned in their original packaging, including the shoebox, tissue paper, and any included accessories or tags.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

The following items are not eligible for return:

  • Items marked as Final Sale or Limited Edition at the time of purchase (including CNY special releases).
  • Items that have been worn, used, or show signs of wear.
  • Items damaged due to misuse, improper care, or normal wear and tear.
  • Gift cards.

HOW TO INITIATE A RETURN

  1. Email us at ngngocl952@gmail.com with your order number, the item(s) you wish to return, and the reason for your return.
  2. Our team will respond within 2 business days with return instructions and a return authorization.
  3. Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.
  4. Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

REFUNDS

  • Approved refunds will be processed to your original payment method within 5–10 business days of receiving the returned item.
  • Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
  • If your refund is delayed, please check with your bank or payment provider before contacting us, as processing times may vary.

EXCHANGES

We offer exchanges for different sizes or colorways of the same product, subject to availability. To request an exchange, follow the same process as a return and indicate your preferred replacement in your email.

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at ngngocl952@gmail.com with your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

SALE ITEMS

Items purchased at a discount during promotional sales are eligible for return under the same conditions as full-price items, unless explicitly marked as Final Sale.

CONTACT US

For any questions regarding your return or refund, please reach out to us at:

Aether Studio 📧 ngngocl952@gmail.com

We aim to respond to all inquiries within 2 business days.